Privacy
Oak holds guest data on behalf of the hotels that use it. This page says plainly what that means.
This site
This page sets no cookies, runs no analytics and loads nothing from another company. The fonts and images are served from this site. If you never press a button here, nothing about you is recorded.
Pressing Book a demo opens WhatsApp. What you send there is covered by WhatsApp's own terms, not by this page.
The software
Inside Oak, a hotel records what a hotel has always recorded: a guest's name, contact details, their stay, what they were charged and how they paid. Where a hotel scans a passport or ID, that image is encrypted at rest with a key held separately from everything else.
The hotel is the owner of its own guest data. Oak stores and processes it on the hotel's behalf so that the hotel can run its business.
What Oak does not do
- It does not sell guest data, and it does not share it between hotels. Each hotel sees only its own.
- It does not use guest data to advertise to anyone.
- It does not send guests marketing that their hotel did not send.
Who else sees it
Where a hotel switches on OTA sync, the reservation details it needs — the guest's name, dates and rate — pass between Oak and the channel manager so that Booking.com, Expedia and Airbnb can be kept in step. That is the purpose of the feature, and a hotel that does not use it shares nothing.
Oak runs on servers rented from Hetzner, in Germany.
Support access
To fix a problem, Oak's support may need to look at a hotel's account. When that happens it is time-limited, it is recorded, and the visit appears in that hotel's own settings where its staff can read it. Nobody looks at a hotel's data quietly.
Asking for your data
If you are a guest and want to know what a hotel holds about you, ask the hotel — it is their record. If you are a hotel using Oak and want a copy of your data, or want it deleted when you stop using Oak, ask and it will be provided.
Contact
WhatsApp +255 748 113 305, or call +255 748 113 305.